Refund policy
VEIA Supplies has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
REQUEST A RETURN HERE
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll need the itemized receipt or proof of purchase or order number (link above will sign in to your order history).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll need the itemized receipt or proof of purchase or order number (link above will sign in to your order history).
Return shipping is the responsibility of the customer and will be deducted from your total refund amount. If your order qualifies for free shipping, our standard shipping rate would be deducted from your order total if a return is made.
If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Contact us for any return question at support@veiasupplies.com.
If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Contact us for any return question at support@veiasupplies.com.
WRONG ITEM, DAMAGES & MORE
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
VEIA will not accept returns on used, sale items or gift cards. Once an item has been used or the tags have been removed it can not be returned. If you'd like to file a warranty claim, please do so on our warranty claim form.
VEIA will not accept returns on used, sale items or gift cards. Once an item has been used or the tags have been removed it can not be returned. If you'd like to file a warranty claim, please do so on our warranty claim form.
EXCHANGES
The fastest way to ensure you get what you want is to request a return and once the return is accepted, make a separate purchase for the new item. You will be refunded for the returned order once we receive the item(s).
The fastest way to ensure you get what you want is to request a return and once the return is accepted, make a separate purchase for the new item. You will be refunded for the returned order once we receive the item(s).
REFUNDS
You'll be notified once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take extra time for your bank to process the refund.
You'll be notified once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take extra time for your bank to process the refund.
