VEIA LIFETIME WARRANTY

VEIA WARRANTY REQUEST FORM

VEIA Supplies emerged as a group of like-minded athletes & explorers who aim to improve on the gear we depend on daily. Everything we create is designed to enhance your next session and every session after, for the rest of your life. If we can’t depend on it, we make it better or we don’t make it at all. This is why all VEIA products are backed by a lifetime warranty against any defects in workmanship or materials such as broken zippers/buckles, seam failures, etc. VEIA’s lifetime warranty covers any issue or failure that is not caused by abuse or neglect. If something isn’t covered please reach out for a recommendation or arrangement of repair. 

Our goal is for you to depend on our products as we do and to help us improve them in every way possible. In doing this, we can minimize our impact on the environment and build a product that holds up, forever.

For warranty claims please fill out the WARRANTY REQUEST FORM HERE and please include pictures, a description of your problem and a proof of purchase. Please email us if you have any questions regarding this process at info@veiasupplies.com

VEIA Traction and Leash Warranty:

All VEIA traction and leashes are guaranteed against defects in workmanship and materials by VEIA's lifetime warranty.

This covers velcro, seams and general construction of the goods. All warranties will be reviewed by our staff and if deemed a warranty a replacement or repair will be provided. Shipping to VEIA is the responsibility of the purchaser and items will be returned/replaced via the same shipping service.

The item you originally purchased is the only item under warranty. We are unable to replace items that were already issued as a previous warranty replacement due to fraud warranty claims taken by customers in the past. We understand this is not ideal so please reach out to us for any questions on concerns.

VEIA Bags Warranty:

All VEIA bags are guaranteed against defects in workmanship and materials by VEIA's lifetime warranty. This covers zippers, seams and general construction of the bag. All warranties will be reviewed by our staff and if deemed a warranty a replacements or repair will be provided. Shipping to VEIA is the responsibility of the purchaser and items will be returned/replaced via the same shipping service.

The item you originally purchased is the only item under warranty. We are unable to replace items that were already issued as a previous warranty replacement due to fraud warranty claims taken by customers in the past. We understand this is not ideal so please reach out to us for any questions on concerns.

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